Returns Policy
ARE YOU CPA COMPLIANT?
Yes, we are 100% CPA compliant.
7 Day Returns Guarantee
As per the Electronic Communications & Transactions Act (ECT Act), you will have the right to return the goods within 7 days of delivery for any reason without penalty, but you will be liable for the costs of returning the goods. The company will reimburse you for the purchases order via EFT within 72hrs of receiving the goods.
Should you wish to cancel an order, it must be done telephonically within 48hrs of placing the order to avoid unnecessary liability of courier costs. Email Online Shopping Customer Support sales@safetyangel.co.za or call +27814016334 to speak to our online orders fulfillment team.
Please note that a 10% handling fee will be charged if a product is returned without its original packaging or if the packaging has been cut open or damaged.
We will only accept the product back for a refund if it is returned in re-saleable condition in the original packaging. You will be liable for the delivery costs to return the item to us.
For items that are returned open or with missing or damaged parts other than if faulty, we reserve the right to charge a restocking fee or an amount to cover the cost of the damaged / missing item. Carriage costs will only be refunded in instances where the full product pack has been returned and we determine the products are faulty.
If you have purchased a product that is functional, but does not meet your requirements, then we will only accept the product back for a refund if it is returned in re-saleable condition in the original packaging within 7 days of the purchase date. You will be liable for the delivery costs to return the item to us, and a handling fee of 10% will apply on goods returned without the original or damaged packaging. We cannot accept returns after 7 days from the date of purchase.
Damaged or defective goods must be reported within 24 hours of delivery. Safety Angel will arrange for our courier service to collect the goods at our own cost and will reimburse you for the purchases via EFT within 48hrs of receiving the goods.
ECTA Explained
Warranty
Safety Angel warrants to the original purchaser that this product shall be free from significant defects in material and workmanship for 6 months beginning on the date of purchase as shown on your receipt. Should the product need to be returned it must be sent directly back to the original place of purchase to be processed. Proof of purchase must accompany the returned product. If purchased direct from Safety Angel a returns authorisation number is required prior to the product being returned to Safety Angel. The product must be returned by signed delivery in suitable protective packaging. This warranty does not apply to any product that has been subject to, abuse, misuse, negligence, tampering or has been modified in any way. This warranty does not apply to any product that has been damaged due to water and any other liquids.
Without prejudice to your rights Safety Angel may replace a defective product or issue a credit note. If the product fails because of a defect in materials or workmanship within the warranty period, Safety Angel will, at its sole option and at no charge, repair using new or reconditioned parts or replace it with a comparable new or reconditioned unit.
No other warranties, express or implied are made. Safety Angel shall not be liable for any special, incidental or consequential damages whether or not the purpose for which you purchased the product was made known to Safety Angel, the retailer or otherwise. Your statutory rights are not affected in any way
After Warranty Repairs
As a general rule, we do our best to keep replacement parts in stock up to 12 months after a device has been discontinued.
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