Shipping Policy
Last Updated: August 2, 2021
Shipping within South Africa
The Courier Guy
This is a door-to-door service that typically gets to you 1 – 2 days after we despatch your order depending on the location of the delivery address. All parcels will be professionally delivered directly to the recipient chosen when you placed the order. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the physical address to receive and sign for the delivery. All deliveries take place during business hours, Mondays to Fridays, excluding Public Holidays.
Shipping to Botswana, Namibia, Lesotho and Eswatini.
Pargo
Pargo is the leading click-and-collect and returns solution for online and omni-channel businesses. For more info visit https://pargo.co.za/faq/
Payment Methods
You can pay with your Credit and Debit card through PayFast. Other payment options with PayFast include Zapper, Snapscan and Mobicred.
PayFast uses an Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. Find out more at www.payfast.co.za
Mobicred
- First, you’ll need to register on Mobicred’s website and complete your application.
- Once approved, you can come back and pay for your items using Mobicred*. Please use PayFast on checkout and then select Mobicred as your payment option.
- Your Mobicred application may take 1 business day to process
- If you need your items right now, please select a different payment method. We can’t guarantee that your items will still be in stock when you return.
*Subject to credit approval. T&Cs apply. For more information & interest rates, see What is Mobicred?
Returns Policy
ARE YOU CPA COMPLIANT?
Yes, we are 100% CPA compliant.
14 Day Returns Guarantee.
We will only accept the product back for a refund if it is returned in re-saleable condition in the original packaging. You will be liable for the delivery costs to return the item to us.
Before goods can be returned we must issue a returns authorisation number in order that we can track it accurately. Please ensure that your returns authorisation number is included with your returned item so that you can be credited appropriately. Items being returned should use a suitably packed, insured and traceable carriage method. Items need to be returned within ten (10) days after the returns authorisation number has been provided. Where the original purchase had the delivery charge waived (‘Free Delivery’), you may be charged the delivery cost originally waived. We reserve the right to charge a restocking fee on unused, unopened items returned and accepted by Safety Angel after the 14 day return period. For items that are returned open or with missing or damaged parts other than if faulty, we reserve the right to charge a restocking fee or an amount to cover the cost of the damaged / missing item. Carriage costs will only be refunded in instances where the full product pack has been returned and we determine the products are faulty. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the event of Safety Angel sending you a replacement for a damaged, defective or wrong item, you must return the damaged, defective or wrong item to us within 14 days of receipt of the replacement. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item as aforesaid.
If you have purchased a product that is functional, but does not meet your requirements, then we will only accept the product back for a refund if it is returned in re-saleable condition in the original packaging within 14 days of the purchase date. You will be liable for the delivery costs to return the item to us, and a handling fee. This is a 15% charge of the value of the item. An additional 15% charge will apply on goods returned without the original or damaged packaging. We cannot accept returns after 14 days from the date of purchase.
14 Day Returns and Refunds
If you are returning a product because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the postage charges incurred in sending the item to you and pay your reasonable postage costs of returning it to us. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price.
Once your purchase has been received by us, and has been inspected to ensure it is in prime condition, we will credit / refund you where applicable. If your purchase is found to be in a state deemed to be non-prime condition, we will not be able to provide a refund.
All refunds are strictly processed from the 3rd to the 7th of each month.
Warranty
Safety Angel warrants to the original purchaser that this product shall be free from significant defects in material and workmanship for 6 months beginning on the date of purchase as shown on your receipt. Should the product need to be returned it must be sent directly back to the original place of purchase to be processed. Proof of purchase must accompany the returned product. If purchased direct from Safety Angel a returns authorisation number is required prior to the product being returned to Safety Angel. The product must be returned by signed delivery in suitable protective packaging. This warranty does not apply to any product that has been subject to abuse, misuse, negligence, tampering or has been modified in any way.
Without prejudice to your rights Safety Angel may replace a defective product or issue a credit note. If the product fails because of a defect in materials or workmanship within the warranty period, Safety Angel will, at its sole option and at no charge, repair using new or reconditioned parts or replace it with a comparable new or reconditioned unit.
No other warranties, express or implied are made. Safety Angel shall not be liable for any special, incidental or consequential damages whether or not the purpose for which you purchased the product was made known to Safety Angel, the retailer or otherwise. Your statutory rights are not affected in any way
After Warranty Repairs
As a general rule, we do our best to keep replacement parts in stock up to 12 months after a device has been discontinued.
